DELIVERY & RETURNS
STANDARD UK DELIVERY £ FREE - 3-6 working days . Orders are dispatched within 3 working days with delivery a further 1-3 working days.
EXPRESS DELIVERY £4.95 - 1-3 working days. Orders are usually dispatched within 1 working day with delivery a further 1-2 working days.
NEXT WORKING DAY £9.95 - Order before 12 noon and we will dispatch same day for delivery next working day (or delivery on Saturday if your order is placed on a Friday before 12 noon). We only dispatch orders Monday - Friday so orders received after 9am on a Friday or on a Saturday / Sunday will be dispatched on Monday)
Please note that we can only dispatch orders Monday - Friday excluding Bank Holidays.
We use Royal Mail for deliveries within the UK & are advised that their service may be subject to delays where they have staff shortages.
If your gift is for delivery by a specific date, please contact us on firstname.lastname@example.org and we’ll do our best to help.
Delivery to Europe is £19.95 - Please note that as of 6th November we are suspending deliveries to Europe (other than Ireland) due to long delays in the postal system.
Sent via Royal Mail - 5-12 working days from dispatch. ** PLEASE NOTE THAT DELIVERY TO SOME COUNTRIES IN EUROPE MAY BE SUBJECT TO DELAYS DEPENDING ON THE DELAYS IN THE POSTAL SYSTEM IN THE RECIPIENT"S COUNTRY**
If I am overseas can I order for delivery to the UK ?
Yes! Just put the recipient’s name and address in the delivery address at the checkout and we deliver directly to them. You can pay with your usual card or Paypal.
Please note that as of 6th November we are suspending deliveries to Europe (other than Ireland) due to long delays in the postal system.
Where is my order?:
You will receive an email confirmation when you place an order (please check your junk inbox if it doesn’t arrive) . We will then send another email on the evening of the day your order is dispatched with the tracking information. Please check your junk / spam for this email. Please note that for standard delivery orders it takes around 3 working days for us to dispatch your order.
You will be offered the opportunity to have your gift box sent straight to your recipient. All you will need to do is provide their name and address on the delivery address section at checkout.
My item hasn’t arrived:
Occasionally items go missing in the post. If you haven’t received your order please get in touch by emailing us on email@example.com with your order number and confirmation of the delivery address.
It is important to us, that you are 100% satisfied with your IzzyBee giftbox. If for any reason you are unsatisfied then please get in touch. We promise to do our best to resolve any problems. Contact us on firstname.lastname@example.org or call us on 01494706709.