DELIVERY & RETURNS
Where is my order:
You will receive an email confirmation when you place an order (please check your junk inbox if it doesn’t arrive) For help tracking your order please contact us at email@example.com
Standard UK Delivery:
Standard delivery is FREE within the UK. All our boxes are sent beautifully packaged. They arrive just as pictured in our shop, with an enclosed in-house designed card, giftwrap, and tied with ribbon.
For all UK deliveries, unless otherwise stated, postbox sized packages will be delivered by Royal Mail first class. Larger boxes will be delivered by Royal Mail second class or myHermes couriers. Orders placed with the Express or Guaranteed Next Day delivery option, will be sent by Royal Mail or DPD.
Royal Mail 1st class - delivery usually arrives within 3 working days. Delivery time after dispatch (according to Royal Mail) is 1-2 working days. These times should be used as a guide only. We will aim to process your order in a quicker time wherever possible.
Royal Mail 2nd class or MyHermes - delivery usually arrives within 5 working days. Delivery time after dispatch (according to My Hermes and Royal Mail) is 3-5 days. However in remote areas such as the Highlands and Islands or the Isle of Man, this may be up to 7 working days. These times should be used as a guide only.
Please allow 10 working days before contacting us regarding lost parcels. Please note we can not be held responsible for the wrong shipping address, if you do not contact us prior to dispatch to confirm.
If you require Guaranteed Next Day Delivery or Express Delivery, please select this option at checkout.
If your gift is for delivery by a specific date, please contact us and we’ll do our best to help.
Delivery to Republic of Ireland
We offer an option to deliver to the Republic of Ireland at an additional cost of £7.95. This is with My Hermes International and takes between 3-7 working days.
Can I arrange for it to arrive quicker?
We offer a guaranteed next working day delivery service (not applicable for Saturday or Sunday delivery) for orders placed by 12 noon for an additional cost - optional at checkout. This service requires a signature on delivery.
You will be offered the opportunity to have your gift box sent straight to your recipient. All you will need to do is provide their name and address on the delivery address section at checkout.
My item hasn’t arrived:
Occasionally items go missing in the post. If you haven’t received your order 10 working days after shipping, please get in touch for a refund or replacement.
My parcel has arrived damaged.
Please contact us on firstname.lastname@example.org and include your order number, name, address and details.
Do you deliver outside of the UK/ROI?
At present we only deliver to the UK and ROI. However If you would like to send a parcel outside of these areas, contact us on email@example.com and we will look into options and costings for you.
It is important to us, that you are 100% satisfied with your IzzyBee giftbox. If for any reason you are unsatisfied then please get in touch. We promise to do our best to resolve any problems.
Returns are not usually accepted on food items due to hygiene reasons, however in the unlikely event that your order arrives damaged or broken, please contact us on firstname.lastname@example.org and we will do our best to help with a replacement.
In line with the UK Distance Selling Regulations set out for all online retailers, you can cancel the purchase of goods within the “cooling off period” of seven working days, beginning on the day after you receive the goods. Please contact us email@example.com and then send the goods back to us to Izzybee, 3 Garden Terrace, TA21 0AE, at your own cost (unless we delivered the item to you in error or the item is damaged) as soon as possible once you let us know you are returning it.
We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.