STANDARD UK* DELIVERY £3.95 - 3-6 working days . Orders are dispatched within 3 working days with delivery a further 1-3 working days.
EXPRESS UK* DELIVERY £5.95 -1-3 working days. Orders are usually dispatched within 1 working day (Mon-Fri**) with delivery a further 1-2 working days. Please note same day dispatch is not guaranteed with this service but may be possible.
PRIORITY EXPRESS UK* DELIVERY £7.95 -Same day dispatch Mon–Fri if ordered before 2pm. Delivery in 1–2 working days (95% arrive next working day when ordered before 2pm Mon–Fri). Orders placed after 2pm Friday or over the weekend are dispatched Monday.
NEXT DAY DELIVERY £11.95 - Order before 2pm Mon - Fri and we will dispatch same day for delivery by the end of the next day (including delivery on a Saturday). We only dispatch orders Monday - Friday** so orders received after 2pm on a Friday or anytime on a Saturday / Sunday will be dispatched on Monday) .If you miss the cut off of 2pm please email us or use the online chat as we can still sometimes dispatch up until 3pm Mon - Fri.
DELIVERY BY 1pm NEXT DAY UK** DELIVERY £19.95 - Order before 2pm Mon - Fri and we will dispatch same day for delivery by 1pm next day (including delivery on a Saturday). We only dispatch orders Monday - Friday** so orders received after 2pm on a Friday or anytime on a Saturday / Sunday will be dispatched on Monday).
FUTURE DATE DELIVERY - Before checkout, you can schedule your delivery date in your shopping basket using our delivery calendar. We have two options:
- Preferred / Aimed for Date - £3.95 Select your preferred delivery date 4–120 days ahead using the delivery calendar in your shopping basket. We’ll aim for your gift to arrive on or just before your chosen date using Royal Mail Tracked 24.
If you’d like, we can also add a ‘Do Not Open Until…’ sticker — just leave a note at in the order notes in the shopping basket (the box where you also write your gift message).
- Guaranteed Date - £11.95. We will hold your order until the day before your requested date and send with Royal Mail Special Delivery which is guaranteed for delivery the next day. Unfortunately we are unable to deliver on Sundays, Mondays or public holidays.
*Unfortunately due to new regulations we can no longer deliver to Northern Ireland
** Excluding public holidays (2026 Public holidays in England: 1st January, 3rd April, 6th April, 4th May, 25th May, 31st August, 25th & 28th December)
*INCLUDES DELIVERY TO CHANNEL ISLANDS, ISLE OF MAN & HIGHLANDS OF SCOTLAND. Unfortunately due to new regulations we can no longer delivery to Northern Ireland
** CHANNEL ISLANDS & ISLE OF MAN ONLY-
Standard delivery is 4-7 workings days for Channel Islands & Isle of Man and Express Delivery is 2-4 working days.
Next Day and Priority Express Delivery is not available for Channel Islands and Isle of Man.
Can I pre-order for a certain date?
Please do! There are two options:
- Preferred / Aimed for Date - £3.95 (available for dates 7-120 days in advance). We will aim to send your order to arrive your on or just before the requested date.We can add a 'do not open until XXX' sticker on the outside of the parcel- just let us know in the order notes.
- Guaranteed Date - £11.95.We will hold your order until the day before and then send with Royal Mail Special Delivery which is guaranteed for delivery the next day. Unfortunately we are unable to deliver on Sundays, Mondays or public holidays.
Delivery on Sundays:
*We are unable to deliver on Sundays.
Delivery on Public Holidays:
*We cannot deliver or dispatch on a Public Holiday unfortunately.
Delivery on a Monday:
If you request a Monday delivery date we will send your order on Friday which means a Saturday delivery is most likely.
'Do Not Open Until...' Sticker:
We can add one of our 'Do Not Open Until... (your date)' stickers on the box - let us know in the order notes / gift message box in the basket if you'd like this.
Delivery to Overseas -Unfortunately we are no longer delivering outside of the UK nor to Northern Ireland. We are still delivering the Channel Islands.
If I am overseas can I order for delivery to the UK ?
Yes! Just put the recipient’s name and address in the delivery address at the checkout and we deliver directly to them. You can pay with your usual card or Paypal.
Where is my order?:
You will receive an email confirmation when you place an order (please check your junk inbox if it doesn’t arrive) . We will then send another email on the evening of the day your order is dispatched with the tracking information. Please check your junk / spam for this email. Please note that for standard delivery orders it takes around 1-3 working days for us to dispatch your order.
Delivery Address:
You will be offered the opportunity to have your gift box sent straight to your recipient. All you will need to do is provide their name and address on the delivery address section at checkout.
My item hasn’t arrived:
Please check the tracking details on the dispatch email (this may be in your junk / spam folder). If delivery has been attempted, a card is usually left at the address with the tracking number and details for the recipient to rearrange delivery or collection on Royal Mail's website. If no card was left but delivery has been attempted, you can also use the tracking number (on the dispatch email) to rearrange delivery online.
Occasionally items go missing in the post. If you haven’t received your order please get in touch by emailing us on info@izzybee.co.uk with your order number and confirmation of the delivery address.
RETURNS
It is important to us, that you are 100% satisfied with your IzzyBee giftbox. If for any reason you are unsatisfied then please get in touch. We promise to do our best to resolve any problems. Contact us on customerservice@izzybee.co.uk.
