DELIVERY & RETURNS
**UPDATE TO UK DELIVERIES as 8th April** -
We use Royal Mail for deliveries within the UK & are advised that currently service is normal, although may be subject to delays where they have staff shortages. So far we have not seen many delays within the postal system. We usually dispatch orders within 24 hours however at this time it will take longer due to increased demand:
Next Day delivery orders will now be dispatched within 1-2 working days
Express delivery orders will now be dispatched within 1-3 working days
Standard delivery orders will now be dispatched within 3-5 working days
Please remember we are unable to dispatch or deliver orders on public holidays including Good Friday 10th April and Easter Monday 13th April.
We thank you for your custom and patience at this time.
Standard UK Delivery is FREE on all orders
Standard delivery is FREE within the UK and takes 2-5 working days after dispatch (usually dispatched within one working day and we dispatch Monday - Friday). All of our boxes are sent beautifully packaged. They arrive just as pictured in our shop, with an enclosed in-house designed card, giftwrap, and tied with ribbon.
Standard UK deliveries will usually be delivered by Royal Mail or myHermes.
Express UK Delivery is £4.50 - as 9th APRIL WE HAVE SUSPENDED THIS SERVICE FOR A FEW DAYS
Orders will be dispatched same day for orders placed up until 1pm (Monday to Friday) and on the next working day for orders placed after 1pm. Delivery time is usually 1-2 working days. Orders placed with the Express delivery option will be sent by Royal Mail 24.
Guaranteed Next Day UK Delivery is £9.50 as 9th APRIL WE HAVE SUSPENDED THIS SERVICE FOR A FEW DAYS
** AS OF 31st MARCH ROYAL MAIL ARE NO LONGER GUARANTEEING NEXT DAY DELIVERY WITH THIS SERVICE, ALTHOUGH THEY ARE STILL AIMING FOR NEXT DAY DELIVERY BEFORE 9PM in the evening.**
Orders will be dispatched same day if received by 1pm (Monday to Friday) or next working day if order placed after 1pm, and will arrive the following working day by Royal Mail.
If your gift is for delivery by a specific date, please contact us on firstname.lastname@example.org and we’ll do our best to help.
Delivery to Republic of Ireland
** WE HAVE SUSPENDED DELIVERY OUTSIDE OF THE UK FOR THE MOMENT DUE TO RESTRICTIONS AND DELAYS WITH THE INTERNATIONAL POSTAL SYSTEM***
We offer an option to deliver to the Republic of Ireland at an additional cost of £7.95. This is with myHermes International and takes between 3-7 working days after dispatch.
Delivery to Europe is £15 *** WE HAVE SUSPENDED DELIVERY OUTSIDE OF THE UK FOR THE MOMENT DUE TO RESTRICTIONS AND DELAYS WITH THE INTERNATIONAL POSTAL SYSTEM***
Sent via Royal Mail - 3-6 working days from dispatch. ** PLEASE NOTE THAT DELIVERY TO SOME COUNTRIES IN EUROPE IS TAKING LONGER THAN USUAL** France & Spain will take a few days longer, Italy will take several weeks. Other countries may also be delayed by a few days.
If I am overseas can I order for delivery to the UK / Europe?
Yes! Just put the recipient’s name and address in the delivery address at the checkout and we deliver directly to them. You can pay with your usual card or Paypal.
Where is my order:
You will receive an email confirmation when you place an order (please check your junk inbox if it doesn’t arrive) For help tracking your order please contact us at email@example.com
You will be offered the opportunity to have your gift box sent straight to your recipient. All you will need to do is provide their name and address on the delivery address section at checkout.
My item hasn’t arrived:
Occasionally items go missing in the post. If you haven’t received your order please get in touch by emailing us on firstname.lastname@example.org with your order number and confirmation of the delivery address.
It is important to us, that you are 100% satisfied with your IzzyBee giftbox. If for any reason you are unsatisfied then please get in touch. We promise to do our best to resolve any problems. Contact us on email@example.com or call us on 01494706709.