DELIVERY & RETURNS
STANDARD UK DELIVERY £ FREE - 3-6 working days . Orders are dispatched within 3 working days with delivery a further 1-3 working days.
EXPRESS DELIVERY £4.95 - 1-3 working days. Orders are usually dispatched within 1 working day with delivery a further 1-2 working days.
NEXT WORKING DAY £9.95 - Order before 12 noon and we will dispatch same day for delivery next working day (or delivery on Saturday if your order is placed on a Friday before 12 noon). We only dispatch orders Monday - Friday so orders received after 12 noon on a Friday or anytime on a Saturday / Sunday will be dispatched on Monday)
GUARANTEED FUTURE DATE £9.95 - select this option and let us know the date you'd like delivery on (NB we cannot deliver on Sundays or Public Holidays) by writing it in the order notes box in the shopping basket (this is also the box where you write your gift message). We will hold your order until the working day before and then send using Royal Mail Special Delivery for next day delivery. Please note -if the requested date is a Monday, your order will be dispatched on the Friday with delivery on Saturday. We can put a 'do not open until XX date' on the outside of the parcel - just let us know in the order notes (the box in the basket where you also write your gift message).
Please note that we can only dispatch orders Monday - Friday excluding Bank Holidays and we are unable to arrange delivery for Sundays or Mondays. If the requested date is a Sunday or Monday, your order will be dispatched on the Friday with delivery on Saturday.
If your gift is for delivery by a specific date, please contact us on firstname.lastname@example.org and we’ll do our best to help.
Delivery to Overseas - Unfortunately we are no longer delivering outisde of the UK. We are still delivering to Northern Ireland.
If I am overseas can I order for delivery to the UK ?
Yes! Just put the recipient’s name and address in the delivery address at the checkout and we deliver directly to them. You can pay with your usual card or Paypal.
Where is my order?:
You will receive an email confirmation when you place an order (please check your junk inbox if it doesn’t arrive) . We will then send another email on the evening of the day your order is dispatched with the tracking information. Please check your junk / spam for this email. Please note that for standard delivery orders it takes around 3 working days for us to dispatch your order.
You will be offered the opportunity to have your gift box sent straight to your recipient. All you will need to do is provide their name and address on the delivery address section at checkout.
My item hasn’t arrived:
Occasionally items go missing in the post. If you haven’t received your order please get in touch by emailing us on email@example.com with your order number and confirmation of the delivery address.
It is important to us, that you are 100% satisfied with your IzzyBee giftbox. If for any reason you are unsatisfied then please get in touch. We promise to do our best to resolve any problems. Contact us on firstname.lastname@example.org or call us on 01494706709.