DELIVERY & RETURNS
**UPDATE TO UK DELIVERIES as 25th May **
Express & Next Working Day Delivery options are now available again! We are also offering delivery to Europe, but please note that delays are possible depending on postal system delays in the recipient's country.
STANDARD UK DELIVERY £ FREE - 4-6 working days (orders are usually dispatched within 3 working days and delivery will be a further 1-3 working days)
NEXT WORKING DAY £9.95 - Order before 10am and we will dispatch same day for delivery next working day (or delivery on Saturday if your order is placed on a Friday before 10am). We only dispatch orders Monday - Friday so orders received after 10am on a Friday or on a Saturday / Sunday will be dispatched on Monday)
Express Delivery £4.95 - 1-3 working days (orders are usually dispatched within 1-2 working days and sent with Royal Mail 24 which has a delivery aim of 1-2 working days.
Please note that we can only dispatch orders Monday - Friday.
We use Royal Mail for deliveries within the UK & are advised that their service may be subject to delays where they have staff shortages. Although delays may be possible, we are seeing very few delays at the moment.
If your gift is for delivery by a specific date, please contact us on email@example.com and we’ll do our best to help.
Delivery to Europe is £19.95
Sent via Royal Mail - 5-12 working days from dispatch. ** PLEASE NOTE THAT DELIVERY TO SOME COUNTRIES IN EUROPE MAY BE SUBJECT TO DELAYS DEPENDING ON THE DELAYS IN THE POSTAL SYSTEM IN THE RECIPIENT"S COUNTRY**
If I am overseas can I order for delivery to the UK / Europe?
Yes! Just put the recipient’s name and address in the delivery address at the checkout and we deliver directly to them. You can pay with your usual card or Paypal.
Where is my order?:
You will receive an email confirmation when you place an order (please check your junk inbox if it doesn’t arrive) . We will then send another email on the evening of the day your order is dispatched with the tracking information. Please check your junk / spam for this email.
You will be offered the opportunity to have your gift box sent straight to your recipient. All you will need to do is provide their name and address on the delivery address section at checkout.
My item hasn’t arrived:
Occasionally items go missing in the post. If you haven’t received your order please get in touch by emailing us on firstname.lastname@example.org with your order number and confirmation of the delivery address.
It is important to us, that you are 100% satisfied with your IzzyBee giftbox. If for any reason you are unsatisfied then please get in touch. We promise to do our best to resolve any problems. Contact us on email@example.com or call us on 01494706709.