DELIVERY & RETURNS
STANDARD UK DELIVERY £2.95 - 3-6 working days . Orders are dispatched within 3 working days with delivery a further 1-3 working days.
EXPRESS DELIVERY £4.95 - 1-3 working days. Orders are usually dispatched within 1 working day with delivery a further 1-2 working days.
NEXT WORKING DAY £9.95 - Order before 12 noon and we will dispatch same day for delivery next working day (or delivery on Saturday if your order is placed on a Friday before 12 noon). We only dispatch orders Monday - Friday so orders received after 12 noon on a Friday or anytime on a Saturday / Sunday will be dispatched on Monday)
Unfortunately we are unable to offer delivery at a particular time. Usually if Next Day delivery is selected, delivery is by 1pm the next day (the actual time of delivery cannot be guaranteed).
HOLDING ORDERS FOR FUTURE DATE - if you would like us to hold your order for delivery on or just before a future date, please let us know in the order notes (the box in the basket where you also add your gift message) and we will do our best to make sure your parcel arrives when requested.
Can I pre-order for Christmas or a certain date?
Please do! There are two options:
1. If exact date does not have to be guaranteed - simply tell us the date you'd like us to aim for in the order notes (the box where you also write your gift message in the shopping cart). We will do our best to send it so it arrives just before or on this day. It is is more than 6 working days from date of order you can select the Standard Delivery at £2.95. (If it's less than this we would advise selecting Express Delivery at 1-3 working days)
2. If you would like an exact date - tell us the date you'd like delivery on in the order notes (the box in the shopping cart where you also add your gift message) but make sure you choose 'Next Day Delivery' at £9.95. We will then hold your order and dispatch the day before. Please note that we only dispatch orders Monday - Friday. Delivery on Public Holidays or Sundays are not possible. If you request a Monday delivery date we will send your order on Friday which means a Saturday delivery is most likely.
We can add one of our 'Do Not Open Until... (your date)' stickers on the box - let us know in the order notes / gift message box in the basket if you'd like this.
Delivery to Overseas - Unfortunately we are no longer delivering outisde of the UK. We are still delivering to Northern Ireland.
If I am overseas can I order for delivery to the UK ?
Yes! Just put the recipient’s name and address in the delivery address at the checkout and we deliver directly to them. You can pay with your usual card or Paypal.
Where is my order?:
You will receive an email confirmation when you place an order (please check your junk inbox if it doesn’t arrive) . We will then send another email on the evening of the day your order is dispatched with the tracking information. Please check your junk / spam for this email. Please note that for standard delivery orders it takes around 1-3 working days for us to dispatch your order.
You will be offered the opportunity to have your gift box sent straight to your recipient. All you will need to do is provide their name and address on the delivery address section at checkout.
My item hasn’t arrived:
Please check the tracking details on the dispatch email (this may be in your junk / spam folder). If delivery has been attempted, a card is usually left at the address with the tracking number and details for the recipient to rearrange delivery or collection on Royal Mail's website. If no card was left but delivery has been attempted, you can also use the tracking number (on the dispatch email) to rearrange delivery online.
Occasionally items go missing in the post. If you haven’t received your order please get in touch by emailing us on email@example.com with your order number and confirmation of the delivery address.
It is important to us, that you are 100% satisfied with your IzzyBee giftbox. If for any reason you are unsatisfied then please get in touch. We promise to do our best to resolve any problems. Contact us on firstname.lastname@example.org or call us on 01494706709.